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Terms & Conditions

Terms & Conditions


Welcome to Young Angels  Online Bookstore. To avail the services offered at www.youngangels.in or by any of its affiliates, you must agree to the following terms and conditions. If you visit or shop or browse at www.youngangels.in you accept these conditions.

Please read the term and conditions carefully. While using any current or future services offered by Young Angels Online Bookstore or any of its affiliates, whether or not included in the www.youngangels.in website, you will abide by these Terms & conditions the guidelines and conditions applicable to such service or business.

Privacy Policy

Please review our Privacy Policy, which also governs your visit to www.youngangels.in, to fully understand our practices.

Terms and conditions are binding for all purchases

All orders are deemed offers for you to purchase our products. We may accept your offer by issuing a confirmatory e-mail and/or mobile confirmation of the products specified in your order. Our acceptance of each such offer is expressly subject to and conditioned on your assent to these terms and conditions of sale. No other terms and conditions will apply.

Electronic Communication

When you visit www.youngangels.in, you are communicating with us electronically. By communicating with us, you consent to receive communication from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.


All prices posted on this website are subject to change without notice. Prices prevailing at commencement of placing the order will apply. Posted prices do includes all taxes and charges. In case there are any additional charges or taxes the same will be mentioned on the website.


All payments must be received by us prior to shipping. We accept payment by net-banking, credit card, debit card, cash card.

Shipping and Handling

We will arrange for shipment of the products to you. After placing the order you will receive your books within 5 working days. We are not liable for any delays in the shipments. Title and risk of loss and damages pass on to you upon the products delivery to you. In case reverse shipment cannot be arranged by us due to unavailability of our logistics partners, then in that case you may be requested to send such products through any available courier services.


Terms and Conditions for Easy Return

Want to return the articles you bought from us? No problem! Young Angels has an easy return policy. Just follow these simple steps of the process:

  1. Login to your Young Angels’ account on youngangels.com and request for return within 3 DAYS of receiving your order.
  2. Courier the articles you no longer wish to keep at the following address*:

Young Angels,

70-A, Rama Road,

Opp. Kirti Nagar Metro Station,

New Delhi-110015


Return of Products by you

We will accept the return of the products, provided such return is for products that are damaged during transit, defective, wrongly delivered, wrong product, incomplete package etc. subject to the condition that we are informed about such discrepancies within 24 hours from the date of receipt of the product and provided that the products are returned in their original condition.

Easy replacement

www.youngangels.in offers easy replacement for all products sold on Young Angels Online Bookstore, under certain conditions which are mentioned below. Customers will notify us of any damage or defect within 24 hours from the date of receipt of delivery of the products, in case customer fails to inform www.youngangels.in within the stipulated time frame, www.youngangels.in reserves the right to accept or reject such request at its discretion. www.youngangels.in will replace the defective product with a brand new product at no extra cost.

www. youngangels.in  will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is out of stock/ production.

The replacement guarantee is valid only in cases of manufacturing defects and transport damages and is invalid in cases of damages due to normal wear & tear and negligence on part of the customer. The return policy is also not valid for certain products such Bargain Book. Should customers come across any issue with such products, they are advised to contact customer service within 24 hours, failing which we may decide not take a request for replacement.


Changes and Cancellation

Any item additions, quantity changes or specification changes made to accepted orders will be modified in the order details within 24 hours after placing order. All sales are final, provided, however, item cancellations and quantity reductions may be made before the order is shipped. We may, without liability, cancel any accepted order before shipment if our credit department does not approve your credit or if there are other problems with the payment mode selected by you.

Return of Order by www.youngangels.in

www.youngangels.in reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.


If any orders are cancelled by you after procurement, but before being shipped by Young Angels Online Bookstore, then Young Angels Online Bookstore will charge restocking fee applicable as per the product. Bargain Books will attract a restocking fee of 25% of the order value. All other orders will attract a restocking fee of 10% of the order value. Refund will be made after deducting such restocking fee as applicable within 7-10 working days.


License and Website Access

General: Young Angels Online Bookstore grants you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of procurement.

No license for commercial sale: This license does not include any resale or commercial use of this website or its content; any collection and use of any product listing, description, or pricing; copying of account information for the benefit of another merchant; or any use of data mining, or similar data gathering and extraction tools.

No reproduction: This website or any portion of this website may not be reproduced, duplicated, copies, sold, visited, or otherwise exploited for any commercial purpose without express written consent of Young Angels Online Bookstore.

No framing: You may not frame or utilize framing technologies to enclose any trademark, logo, or other proprietary information ( including images, text, page layout, or form) of Young Angels Online Bookstore and its affiliates without the express written consent.

Metatags: You may not use any metatags or any other 'hidden text' utilizing Young Angels Online Bookstore's name or trademarks without the express written consent of Young Angels Online Bookstore. Any unauthorized use terminates the permission or license granted by Young Angels Online Bookstore.

Your Account

Protection of Your Account: As discussed further in the website's privacy policy, by using this website, you agree that you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and agree to accept responsibility for all activities that occur under your account or password.

Use by Children: As discussed further in the website Privacy Policy, Young Angels Online Bookstore does sell products for children. If you are under age of 18 years, you may use Young Angels Online Bookstore only with involvement of a parent or guardian. Young Angels Online Bookstore and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Gift Voucher

The Credit cannot be exchanged for cash or cheque. The holder of the Credit is deemed to be the beneficiary. The full amount of Credit can be applied to only one account on Young Angels Online Bookstore. Credit cannot be used with other promotional offers on Young Angels Online Bookstore. The Credit can be redeemed on Young Angels Online Bookstore. Gift Voucher hard copies shall be mailed to the Customer. Gift Voucher Valid for only limited period of time from the date of issue. On request from Customer, Gift Vouchers can be emailed either to the registered email ID of Customer or any other email ID designated by Customer, once the Order has been processed.

Reviews, Comments, Communications, and other content

Nature of content: Visitors to Young Angels Online Bookstore may post reviews, comments and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights to otherwise injuries to third party or objectionable and does not consist of or contains software virus, political campaigning, commercial solicitation, mass mailing or any form of spam.

False information: You may not use false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. www.youngangels.in reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted contents.

Risk of Loss

All items purchased from Young Angels Online Bookstore are made pursuant to the shipment contract. This means that the risk of loss and title for such item passes on to you upon the products delivery.

Product Description

Young Angels Online Bookstore and its affiliates attempt to be as accurate as possible. However, Young Angels Online Bookstore makes not warranties that the product description and any other content of its site are accurate, complete, reliable, current or error free. The product offered by Young Angels Online Bookstore itself is not as described and its sole remedy is to return in its unused condition.

Site Policies, Modification, and Severability

Please review our other policies. We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and will not affect the validity and enforceability of any remaining conditions.

Intellectual Property Rights

Copyright Protection All content included on this site, such as text, graphics, logos, button icons, audio clips, digital downloads, data compilations and software, is the property of Young Angels Online Bookstore or its affiliate sites and protected by the Indian Copyright law. The compilation of all the content on this site is the exclusive property if Young Angels Online Bookstore and protected by Indian Copyright law. All software used in this site is the property of Young Angels Online Bookstore and is protected under the Indian Copyright law.


  1. Protected Marks:  Young Angels Online Bookstore & design, Young Angels Online Bookstore books, products, and other marks indicated on www.youngangels.in website are registered trademarks of Young Angels Online Bookstore.
  2. Protected Graphics: All Young Angels Online Bookstore graphics, logos, page headers, button icons, scripts and service names are trademarks or trade dress of Young Angels Online Bookstore. Young Angels Online Bookstore's trademarks and trade dress may not be used in connections with any product or service that is not of Young Angels Online Bookstore. All other trademarks not owned by Young Angels Online Bookstore or its affiliates that appear on Young Angels Online Bookstore or its affiliate sites are the property of their respective owners, who may or may not be affiliated with, connected to, associated with Young Angels Online Bookstore or its affiliates.

Governing Law and Jurisdiction

These terms and conditions will be construed only in accordance with the laws of India. In respect of all matters/disputes arising out of, in connection with or in relation to these terms and conditions or any other conditions on this website, only the competent Courts at Delhi shall have jurisdiction, to the exclusion of all other courts.

Disclaimer of warranties and Limitation of Liability



Terms and Conditions for Easy Return

Terms and Conditions for Easy Return. Want to return the articles you bought from us? No problem! Young Angels has an easy return policy. Just follow these simple steps of the process:

  1. Login to your Young Angels' account on www.youngangels.com and request for return within 3 DAYS of receiving your order.
  2. Courier the articles you no longer wish to keep at the following address*: Young Angels, 70-A, Rama Road, Opp. Kirti Nagar Metro Station, New Delhi-1100153. Your amount will be refunded to your registered bank account or through cash deposit. *** Damaged articles will not be accepted upon return.**Young Angels shall return only the amount of the articles returned and not the courier changes.


  1. Your amount will be refunded to your registered bank account or through cash deposit. **

* Damaged articles will not be accepted upon return.

**Young Angels shall return only the amount of the articles returned and not the courier changes.


Terms & Conditions       

Welcome to the official website of Young Angels, a leading publishing house for children’s books in India. If you continue to browse through and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy, govern Young Angel’s relationship with you in relation to this website.

The terms ‘Young Angels’ or 'Us' or 'We' refer to the owner of the website www.youngangels.in whose registered office is 70-A, Rama Road, Kirti Nagar, New Delhi – 110015.  Our company’s registration number is 07280409367 and place is Delhi. The term 'You' refers to the customer, user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third party provides any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we exclude liability for any such inaccuracies or errors to the fullest extent permitted by the law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be accountable. It shall be your own responsibility to ensure that the products, services or information available through this website satisfy your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without Young Angel’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.


"We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time"


Privacy Policy

This privacy policy sets out how Young Angels uses and protects any information that you give us when you use this website.

Young Angels is dedicated to ensuring that your privacy is well protected. Should we ask you to provide certain information by which you can be identified when using www.youngangels.in; you can be rest assured that all such information will only be used in accordance with the privacy statement of our company.

Young Angels may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25-07-2017.

We may collect the following information:

  • name and job title
  • contact information including phone number and email id
  • demographic information such as city and address
  • customer’s interests and preferences in terms of reading choices and books
  • other information relevant to customer surveys and/or offers


What we do with the information we gather?

This information helps us understand your needs and enables us to provide you with a better service. We use the information we gather for the following reasons in particular:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by electronic mail, phone, fax or snail mail. We may use the information to modify the website according to your preferences, tastes and interests.


We are devoted to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website as per the needs of the customer. We only use this information for the purpose of statistical analysis, following which the data is removed from the system.

Overall, cookies help us provide you with a better website. They also enable us to monitor the usefulness of a particular page on our website. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those websites. Therefore, we cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites. Such websites are not governed by this privacy statement. You should exercise caution and personal discretion when it comes to such websites. Please ensure that you take a look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill  a form on this website, please look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you can change your mind at any time by writing to us at our mailing address or by sending us an email at support@youngangels.in.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you want such promotional material.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Young Angels, 70-A, Rama Road, Kirti Nagar, New Delhi – 110015.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:

Company Name : Young Angels

Address : 70-A, Rama Road Industrial Area, Oppt. Kirti Nagar, New Delhi – 110015.

Telephone No. : 011-45733876, 45733751

E-Mail ID : contact@youngangels.in



Disclaimer policy

The information contained in this website is for general information purposes only. The information is provided by Young Angels and while we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Young Angels. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation of these websites or an endorsement of the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Young Angels takes no responsibility for the website being temporarily unavailable due to technical issues beyond our control. We will not be liable for such technical issues that we have no control over.




Cancellation & Refund Policy


Young Angels is committed to helping its valuable customers as much as possible. Therefore, we have a very liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • No cancellations are entertained for those products that the Young Angels’ marketing team has obtained on special occasions like Raksha Bandhan, Children’s Day, Diwali, New Year etc. These are limited occasion offers and therefore cancellations are not possible.
  • In case of receipt of damaged or defective books please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 3 days of receipt of the products. However, we will not be liable for damages incurred due to manhandling of the books by the customer. Damages caused to the books through use, improper storage or rough handling by the customer will not be accepted.
  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.



 Young Angels is proud to use Payment Gateway EBS for fast, easy and efficient secure payments. All major credit cards are accepted.


Shipping & Delivery Policy

Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 011-45733876, 45733751.


How the delivery charge is calculated for multiple units

We currently offer shipping only in India. We do not offer international shipping.  The shipping charge is based on the weight of the product. For multiple products ordered from the same category at the same time and being shipped to the same address, we add up the weight of all the units ordered and charge a single delivery fee. For orders placed on different dates to the same address, delivery fee is charged on each order placed.

Thus, a customer who orders three books on the same day and ships it to the same address weighing 200gms, 250gms and 400gms is charged a single delivery fee of a consignment weighing more than 500gms but less than 1 kg. The customer is not charged for three different consignments. However, the delivery fee is calculated separately when a customer orders on different days even if he/she ships them to the same address.

The weight of the product has been built in into the delivery charge of each product. This will automatically be added to the product cost at the payment stage. The delivery cost of a consignment weighing 3 Kg to be shipped within India will be INR


BO Clause

Young Angels as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.